Here you’ll find the most frequently asked questions (FAQ) about shopping at Adventure Seeds. You are always welcome to contact us if you have any further questions.
Can I choose a different delivery address than my own?
Yes, you can. When entering your contact details at checkout, you can choose to have your order delivered to a different address than the billing address. Please make sure to check the address carefully before completing your order.
Do you deliver internationally?
Yes, we deliver to most EU countries, with home delivery via GLS or PostNord.
You enter your address at checkout, after which the system will automatically show the delivery options available for your country. If your country cannot be selected, or if a message appears stating that delivery is not available, it generally means that we unfortunately cannot deliver there at the moment.
You are always welcome to contact us, and we will be happy to look into whether we can find a delivery solution for you.
What is the delivery time?
The expected delivery time depends on the delivery country and shipping method. You can see the current information at checkout before completing your order. Once your order has been processed and shipped, you will receive a message with the relevant delivery information.
Normal delivery time is 3–10 business days from dispatch.
Please note that if you have chosen payment by bank transfer, it may take a few days before the payment is registered with us. Your order will only be dispatched once the payment has been received and approved.
Can I track my order?
If the selected shipping method includes tracking, you will receive a tracking link once your order has been dispatched. Please note that it may take some time before the tracking information is updated by the shipping company.
How do I return items?
If you wish to return an item, please contact us before sending it back. This allows us to help you with the correct procedure. As a general rule, the item must be returned in the same condition as you received it, preferably in its original packaging, if possible.
There is a defect or fault with a product — complaint
You have a 2-year right to complain in accordance with Danish consumer law. If you experience a defect or fault with a product, please contact us as soon as possible after discovering the issue.
In the event of a complaint, please send an email to info@adventureseeds.eu with your order number, a short description of the issue, and relevant photo documentation.
Please note that the right to complain does not cover defects or damage caused by incorrect storage, improper handling, incorrect germination methods, or any other use outside the control of Adventure Seeds. All seed batches are tested for germination before sale, but we cannot guarantee germination or cultivation results in individual cases, as this depends on factors such as storage, handling, germination method, and growing conditions.
My item was damaged during transport
If your order has been damaged during transport, please contact us as soon as possible after receiving it. Keep both the item and the packaging, and send an email to info@adventureseeds.eu with your order number, photos of the damage, and photos of the package as it was received.
This helps us assess the case and contact the shipping company if necessary.
Can I change or cancel my order?
Please contact us as soon as possible if you wish to change or cancel your order. If the order has not yet been processed or dispatched, we will do our best to help. Once the order has been dispatched, we can no longer make changes to it.
I have not received an order confirmation — what should I do?
Please first check your spam or junk mail folder. If you still cannot find the order confirmation, you are welcome to contact us. Please remember to include the email address you used when placing your order.
Which payment methods can I use?
The available payment methods are shown at checkout. There you can choose the payment option that best suits you before completing your order.
Payment of an order
Your order will be processed once we have received the necessary payment information, or once the payment has been registered. If you choose bank transfer, please follow the payment details shown at checkout and in your order confirmation.
When do you charge the payment?
This depends on the selected payment method. With bank transfer, you transfer the amount yourself after placing the order. With other payment methods, the payment will normally be registered when the order is completed.
I have paid by bank transfer — when will my order be processed?
For bank transfers, your order will be processed once the payment has been registered with us. Please remember to include your order number as the payment reference, so we can easily match the payment with your order.
How do I create an account?
You can create an account during checkout or via “My Account” on the website. With an account, you can more easily view your information and keep track of your orders.
I have forgotten my password — what should I do?
Go to the login page and click “Forgot password?”. Enter the email address you used for your account, and you will receive an email with instructions on how to reset your password.
I want to delete my account
If you wish to have your account deleted, you can contact us. We will help delete or anonymise your account information to the extent possible and in accordance with applicable regulations.
What can I use an account at adventureseeds.eu for?
With an account, you get a better overview of your purchases at Adventure Seeds. You can easily view your previous orders, check which products and strains you bought last time, and save your details so future purchases are faster and easier.
It is not required to have an account to shop with us, but it makes the process simpler — especially if you want to reorder favourites or keep track of your previous purchases.
